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Refund policy

RETURNS

  • If you have ordered the wrong size. flavour or item, we will not exchange or refund, so please check your order carefully before submitting.  We do not refund for change of mind.
  • Please contact us on 0418 557 889 for any questions regarding exchanges or refunds.

REFUNDS

  • Items that are covered by a warranty or repair policy will be repaired or replaced.
  • We offer a full refund, exchange or credit on any item purchased that is faulty, damaged or is not as advertised.
  • No refund, exchange or credit on any sale item.
  • No returns accepted if you do not like the taste or flavor of any food or drink item.

BEST BEFORE DATES

  • Best before dates are used as a guide and most of our products are fine to be sold and consumed past the best before date.
  • If an item you purchase is past its best before date you will be advised before it’s shipped and offered various options.
  • Best before dates on imported items are considerably less than other products.
  • American, Canadian and possibly other international products show the best before dates month first (eg 12/04 means 4th December)

HOT WEATHER

  • It is suggested that orders containing perishable products be mailed express post in the summer months. There will be delays in shipping some products on days when the temperature is over 30 degrees.
  • If you decide to order chocolate products in the summer months, you order these products at your own risk.  
  • Refunds or replacements will not be offered for heat damaged products.
  • If you are not willing to accept this risk, please don’t order chocolate/perishable products in summer months.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items).  
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.